NOTICE: We have modified our return and exchanges processes. Please contact our Customer Care team at MACOnlineService@maccosmetics.com or CHAT LIVE for assistance.
Given temporary store closures, online orders are not able to be returned to M·A·C Cosmetics stores at this time.
At M·A·C Cosmetics Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from M·A·C Cosmetics Online (either online or in a M·A·C Store using our Artist-assisted in-store app), you may return the unused portion for exchange or refund (we’ll even pay for the return shipping fee).
There are two ways to return or exchange product(s) purchased from M·A·C Cosmetics Online:
Free Shipping Returns
You can return items by mail and enjoy free shipping on your return package. To return by mail, follow the four easy steps below:
1. CALL US
Please contact usvia email at MACOnlineService@maccosmetics.com or via chat Monday - Friday 9am - 10pm ET and Saturday & Sunday 10am - 9pm ET https://www.maccosmetics.com/customer_service/contact_us.tmpl
Our Online Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on maccosmetics.com may be returned. If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as a proof of purchase.
2. PRINT IT
Print the label from your email.
3. PACK IT
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
4. SHIP IT
Take the package to any UPS location or request a UPS package pick-up by calling 1.800.PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
You can return items (excluding items purchased using a MAC Pro Membership) to any free-standing M·A·C Store in the United States (excluding department stores and airport locations).
(Please note: We currently cannot accept gift returns in M·A·C Stores. Please email us at MACOnlineService@maccosmetics.com for gift return.)
1. FIND A STORE
Use our store locator to find a store near you.
2. BRING IT IN
Bring in the item(s) you are returning and show the Artist your order number from your order or shipping confirmation email.
Return / Exchange FAQs
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal or Afterpay to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal or AFTERPAY, please contact us via email at MACOnlineService@maccosmetics.com or via chat Monday - Friday 9am - 10pm ET and Saturday & Sunday 10am - 9pm ET https://www.maccosmetics.com/customer_service/contact_us.tmpl. Our Online Service Team will be happy to assist you in processing your exchanges directly with your PayPal or AFTERPAY account and will require a credit card for processing.
I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please CHAT LIVE for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1-800-588-0070 for assistance.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please contact us via email at MACOnlineService@maccosmetics.com or via chat Monday - Friday 9am - 10pm ET and Saturday & Sunday 10am - 9pm ET https://www.maccosmetics.com/customer_service/contact_us.tmpl. Our Online Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.
Can I return or exchange a product that was purchased at a M·A·C Cosmetics store or at my local department store counter?
At M·A·C Cosmetics Online, we can only accept returns and exchanges for products purchased on our website or products purchased from M·A·C Online (and shipped to your home) by an Artist using our in-store app. Products purchased from a M·A·C store or at a local M·A·C counter should be returned to the location of purchase. If this is not possible, please chat live with our Consumer Communications team for assistance.
Can I return or exchange a product that was purchased at M·A·C Cosmetics Online at my local department store counter?
At M∙A∙C Cosmetics Online, we can only accept returns by mail or to a company-owned free-standing M∙A∙C Store in the United States (excluding department stores and airport locations).
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible. CHAT LIVE